How should a security guard handle personal disputes between individuals?

Remaining neutral and providing assistance if needed is the most appropriate approach for a security guard when handling personal disputes between individuals. This method allows the security guard to act as an impartial mediator, which is essential in maintaining a calm and non-confrontational environment. Taking sides can escalate tensions and make the situation more volatile, which is counterproductive to the guard's role in ensuring safety and security. Ignoring the situation can lead to unresolved conflict, potentially resulting in further issues, while escalating the matter to higher authorities right away might not be necessary if the guard can effectively de-escalate the situation on their own. By staying neutral, the guard can create space for individuals to express their concerns while ensuring that everyone remains safe and that the situation is managed appropriately. This approach also helps to establish trust and rapport within the community they are serving.