Wisconsin Security Guard Practice Exam

What should a security guard do if approached by an intoxicated individual?

1. Ignore the individual and continue with duties

2. Remain calm and politely ask them to leave if causing a disturbance

3. Warn them of potential legal consequences

4. Call for backup immediately

The correct answer is: Remain calm and politely ask them to leave if causing a disturbance

When approached by an intoxicated individual, the recommended response is to remain calm and politely ask them to leave if they are causing a disturbance. This approach demonstrates professionalism and restraint, which are essential qualities in a security guard. It is crucial to assess the situation carefully; an intoxicated person may not be fully aware of their surroundings or actions, and invoking a calm demeanor can help de-escalate potential tensions. Politely asking the individual to leave provides a clear directive that addresses any disruptive behavior while allowing the individual to respond in a non-threatening manner. This can promote a safer environment for both the security personnel and the intoxicated individual. Furthermore, it helps maintain order without unnecessary confrontation, which could escalate the situation. While other responses, such as calling for backup or warning about legal consequences, may occasionally be appropriate, they are often not the first line of defense in dealing with an intoxicated person. Understanding the importance of de-escalation and maintaining a calm presence is crucial in effectively managing such encounters.