What technique is effective in de-escalating a potentially violent situation?

Using calm and non-threatening communication is an effective technique in de-escalating a potentially violent situation. This approach helps to create a sense of safety and understanding between parties. By maintaining a calm demeanor, the security guard can reduce tension and anxiety, which often escalates in confrontational scenarios.

Non-threatening language and a quiet tone show that the individual is not a threat, which can contribute to diffusing the aggressiveness of the situation. This technique encourages open communication, allowing the individual in crisis to express their concerns without fear of being met with aggression or further conflict. As a result, it sets the stage for a more constructive dialogue and can often lead to a resolution without resorting to physical intervention.

In contrast, yelling to assert authority can increase hostility and may provoke further aggression, ignoring the situation allows potential dangers to fester, and segregating individuals may not resolve the underlying issues and can sometimes escalate the tension further.